What it does
One front desk that never clocks off
Gint is an AI receptionist for your existing WhatsApp. Here's what it does, in the detail owners ask us about before they sign up.
Always on
Answers while you're busy, asleep or on holiday
Most enquiries arrive when nobody can reply: mid-treatment, after closing, on a public holiday. Gint answers instantly, in your shop's voice, and keeps the conversation moving until there's a booking.
- Replies in seconds on your WhatsApp Business number, any hour
- Sounds like your front desk: set the persona, tone and sign-off once
- Follows up quiet leads so a half-finished chat doesn't go cold
- Rescues missed calls with a WhatsApp message inside a minute
Bloom Hair Studio
Hi, are you open tmr? want to do treatment
1:04 am
Gint · AI
Hi! Yes, we're open 10 am to 8 pm tomorrow. Our hair treatment is S$88 and takes about 45 minutes. What time suits you?
1:04 am
after work, 6?
1:05 am
Gint · AI
6:00 pm is free with Jason. Shall I book it?
1:05 am
Calendar & booking
Books into a real calendar, without double-booking
Gint checks live availability before it offers a time, holds the slot for ten minutes while the customer confirms, then writes the booking to your diary. It understands that different people do different services.
- Per-staff schedules, working days, service durations and buffer time
- Atomic slot holds, so two customers can never take the same chair
- Optional two-way Google Calendar sync: bookings out, busy time in
- Cancel, reschedule and mark no-shows from the dashboard
Bloom Hair Studio
Balayage next Friday afternoon please
3:20 pm
Gint · AI
Balayage is from S$220 and takes about 3 hours with Mei Ling. Friday she has 1:00 pm free, then she's booked until closing. Shall I hold 1:00 pm for you?
3:20 pm
yes pls
3:21 pm
Gint · AI
Booked! Balayage, Fri 1:00 pm with Mei Ling. I'll send a reminder the day before.
3:21 pm
Booked · Fri 1:00 pm
Intelligent handoff
Knows when to stop and get a human
Complaints, refunds, medical or legal questions and anything it's unsure about go straight to your team. The customer is told someone will reply, you get a ping on your phone, and the whole history is attached.
- Auto-escalates sensitive topics and your own trigger words
- Push to your phone plus an unread badge in the inbox
- Take over mid-chat, then hand back to the AI when you're done
- Clinic-safe: medical advice is never given by the AI
Bloom Hair Studio
My scalp is burning after yesterday's colour, is this normal?
10:12 am
Gint · AI
I'm sorry to hear that. I can't advise on this, so I've alerted the team right away and someone will reply here shortly.
10:12 am
Team
Hi, it's Mei Ling. Please rinse with cool water and I'll call you in 5 minutes.
10:14 am
Accuracy & control
It only says what you've told it
Gint answers from your services, prices, opening hours, policies and FAQ snippets. It never invents a price or a time, and you can test any change in a private chat before customers see it.
- Prices, durations and hours come from your settings, nothing else
- A 'never say' list for promises and topics you want to avoid
- Test page that runs the live configuration, with no customer impact
- Every AI message is labelled in your inbox, so you can always tell
Bloom Hair Studio
Do you have any student discount?
2:31 pm
Gint · AI
I don't have any discount details, so I'd rather not guess. I'll ask the team to confirm and get back to you today.
2:31 pm
Booking management
Reminders, reschedules and a waitlist that works
Customers can change their mind by chat and it just works. Reminders cut no-shows, and when someone cancels, the next person waiting gets first refusal on the slot.
- Reminders 24 hours and 2 hours before, with confirm or reschedule replies
- Cancel or reschedule in chat, within your notice policy
- Waitlist offers a freed-up slot to people in order, first yes wins
- Full-day and week views for the whole team
Bloom Hair Studio
Gint · AI
Hi Rachel, a reminder: Colour with Mei Ling today at 2:00 pm. Reply 1 to confirm or 2 to reschedule.
12:00 pm
2 sorry stuck at work
12:03 pm
Gint · AI
No problem! I have tomorrow 11:00 am or Thursday 2:00 pm. Which one?
12:03 pm
Languages
Replies the way your customers actually write
Singapore doesn't chat in one language and neither should your front desk. Gint reads English, Mandarin, Bahasa Melayu, Tamil and Singlish, mixed messages included, and replies in kind.
- Detects the customer's language on every message
- Matches register: casual for lah-and-can, polite for a first enquiry
- Prices and times stay exact in every language
- Staff handovers show the original message
Bloom Hair Studio
你好，星期六有位剪头发吗？
9:12 am
Gint · AI
你好！星期六我们有上午11点和下午3点。女士剪发加洗发是S$38，大约一小时。您想订哪个时间？
9:12 am
11点可以
9:13 am
Reports
A weekly money report, not a pile of charts
Every Monday at 9 am you get a WhatsApp and an email with what Gint did: enquiries answered, bookings made, revenue booked, replies outside opening hours and leads it brought back. The dashboard goes deeper when you want it.
- Revenue booked, bookings and reply speed, week on week
- After-hours replies, the enquiries you'd otherwise have missed
- Bookings by day, so you can staff to the busy days
- Conversation usage against your plan, with an 80% warning
Gint reports
Gint · AI
Your week at Bloom Hair Studio Enquiries answered: 84 Bookings made: 31 Revenue booked: S$4,260 After-hours replies: 22 Quiet leads re-booked: 4
9:00 am
Privacy
Built to respect your customers' data
Appointment chats hold names, numbers and sometimes health details. Gint is designed around Singapore's PDPA, with the tools to prove it.
- Export or permanently delete any customer's data from the dashboard
- Audit log of exports and deletions
- Credentials encrypted at rest; every business's data kept separate
- A named Data Protection Officer contact and a published PDPA notice
Bloom Hair Studio
Hi, can you delete my details from your system? I won't be visiting again.
4:02 pm
Gint · AI
Sorry to see you go. I've passed this to the team as a data request, and they'll confirm here once your details have been removed.
4:02 pm
Want the numbers? See pricing or book a 20-minute demo.
Your next booking is sitting in an unread chat
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