Terms of service

1. Agreement

These terms are an agreement between you (the business signing up, and the individual accepting on its behalf) and [Company legal name] Pte. Ltd. (UEN [UEN]), [Registered address], Singapore ("we", "us"). By creating an account or using Gint (the "Service") you agree to them. If you do not agree, do not use the Service.

You confirm you are authorised to bind your business and that it is a business or professional user, not a consumer.

2. The Service

Gint is an AI receptionist that connects to your WhatsApp Business number, answers customer enquiries using information you provide, and books appointments into a calendar. We may improve, change or retire features. We will give reasonable notice of a material reduction in functionality for paid plans.

3. Accounts and security

You must give accurate information, keep credentials confidential and tell us promptly of any unauthorised use. You are responsible for everything done under your account, including by staff you invite and their roles.

4. Trial, plans and billing

New accounts get a 14-day free trial of the Growth plan with no credit card required. To keep using the Service after the trial you choose a paid plan.

• Starter: S$49 per month, up to 150 conversations per month.
• Growth: S$99 per month, up to 600 conversations per month.
• Multi-outlet: S$199 per month, up to 2,000 conversations per month.

A "conversation" is one customer's chat thread, which closes after a period of inactivity (seven days by default). Prices are in Singapore dollars and exclude GST where applicable. Subscriptions are billed monthly in advance through our payment processor and renew automatically until cancelled. You can cancel at any time and the plan runs to the end of the paid period. Except where required by law, fees are non-refundable and not pro-rated. We may change prices on 30 days' notice, effective from your next billing period.

If you reach your plan's conversation limit, the Service stops sending automated replies and hands new chats to your staff until the next period or until you upgrade. We warn you at 80%.

5. Your responsibilities

You are responsible for:

• the accuracy of the services, prices, hours and policies you give the AI, and for honouring bookings made on your behalf;
• having a lawful basis, including any consent required under the PDPA, to collect and process your customers' personal data and to message them on WhatsApp, and for telling customers an AI assistant helps reply;
• complying with Meta's WhatsApp Business and Commerce policies, and with laws that apply to your profession (for example healthcare advertising rules); and
• reviewing the dashboard regularly and responding to chats that need a human.

6. AI limitations

The Service uses AI that can make mistakes, misunderstand customers or produce unexpected replies, despite our guardrails. It is not designed to give medical, legal or financial advice and escalates such topics to your staff, but we cannot guarantee it will always do so. You should test your configuration, monitor conversations and not rely on the Service for decisions that could cause harm if wrong.

7. Acceptable use

You must not:

• use the Service for spam, unsolicited bulk messaging, harassment, scams or illegal content;
• send messages in breach of Do Not Call or anti-spam rules;
• attempt to disrupt, probe or reverse-engineer the Service, or access other customers' data;
• resell the Service without our written agreement; or
• use the Service to process data you have no right to process.

We may suspend an account that breaches these terms or risks harm to others, with notice where practicable.

8. Your data and privacy

You own your business data and your customers' data. You give us permission to process it only to provide and secure the Service. For personal data of your customers, we act as your data intermediary under the PDPA, as described in our PDPA notice and privacy policy. You can export or delete your data from the dashboard at any time.

9. Third-party services

The Service relies on third parties such as Meta (WhatsApp), Google, Stripe and AI model providers. Their availability and terms are outside our control, and you must accept their terms where they apply to you (for example Meta's terms for the WhatsApp Business Platform). We are not liable for their outages or policy changes.

10. Intellectual property

We and our licensors own the Service, including its software, design and brand. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription. You grant us a licence to use content you provide solely to operate the Service. If you send us feedback, we may use it freely.

11. Availability and support

We aim for high availability but do not guarantee uninterrupted service. We will try to notify you of planned maintenance. Support is available at support@example.com, with priority support on eligible plans.

12. Termination

You may stop using the Service and cancel at any time. We may terminate or suspend your account for material breach, non-payment or legal reasons. After termination we will make your data available for export for a reasonable period and then delete it as described in our privacy policy.

13. Warranties and liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including fitness for a particular purpose.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit, revenue, goodwill or data. Our total liability arising from or in connection with the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

14. Indemnity

You will indemnify us against third-party claims, and related losses and reasonable costs, arising from your breach of these terms, your content, or your use of the Service in breach of law, including claims by your customers about how you collected or used their data.

15. Governing law and changes

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. The Contracts (Rights of Third Parties) Act 2001 does not apply to them.

We may update these terms. We will give at least 30 days' notice of material changes by email or in the dashboard. If you keep using the Service after the effective date, you accept the new terms.

16. Contact

Questions about these terms: support@example.com.